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SAAS Software Trainer Lead

Position Summary

Are you interested in joining a vibrant technology company that’s growing, expanding and emerging as a leader in Quality Management for Automotive & Aerospace manufacturers?  

Ease has an immediate opening for a SaaS Software & Training Lead.   We are looking for an energetic, highly motivated individual that can develop and implement our customer training and successful strategy.  You will work with the sales and product teams to launch new customers and increase the satisfaction of our existing customers.

This position requires an outgoing, confident individual with excellent verbal and written communication skills and advanced computer skills.  If you thrive in a fast-paced environment and have the ability to provide an excellent, 100% customer service focused experience to customers with every interaction, this is the job for you. 

The successful candidate will be a highly motivated, self-starter, who has a passion for excellence and values integrity, innovation, and success.  You will be working with an innovative and fun team that’s moving fast and creating innovative solutions that improve how products are manufactured.  What else are you waiting for?  Come join our team!  

 

Essential Duties and Responsibilities:

  • Develop an extensive working knowledge of the Ease product suite
  • Organize and develop training curriculum for new and existing customers
  • Deliver web-based software training to new and existing customers
  • Improve training content to maximize use of the software and customer satisfaction
  • Plan and schedule new customer implementations
  • Provide some end-user follow-up and application support via phone and email
  • Troubleshoot issues reported by customers during training and provide solutions
  • Facilitate problem-solving between end user and product development team
  • Participate with development team in testing new releases of the product
  • Develop working relationship with Sales & Marketing to utilize product knowledge and customer relationships in support of sales efforts

Minimum Qualifications (Education, Experience, Skills):

  • Associates Degree or equivalent work experience is required
  • At least 2 years of experience delivering web-based training
  • Ability to communicate professionally by phone and email
  • Ability to cultivate positive working relationships with customers and coworkers
  • Ability to effectively communicate technical information in non-technical terms
  • Ability to effectively organize and maintain customer data and schedules
  • Experience using and strong troubleshooting skills using web presentation products such as Zoom, WebEx or Goto Meeting
  • Strong knowledge and experience using Chrome and other web-based applications
  • Strong knowledge and experience using Microsoft Office products – Word, Excel, Outlook, PowerPoint

About Ease

Ease is an innovator of quality and process audit software for automotive and aerospace manufacturers and their suppliers.  Leveraging the latest cloud technology, we help manufacturers enhance the effectiveness of their quality initiatives while reducing administrative burdens.  Despite ever increasing demands on manufacturing, our customers are able to achieve dramatic reductions in customer complaints, defects, scrap, rework and warranty claims.  We are leading the way for top manufacturers to end “paper-based” quality initiatives and achieve unprecedented levels of organizational quality and consistency. 


Ease offers a competitive base salary and benefits, including medical, vision and dental as well as a 401(k) plan with an employer match.

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